01202 820376

Platinum Laundry

Terms & Conditions

What is your return policy?

We advise all customers to inspect their returned ironing/laundry upon return. If there are any items that do not meet your standards, then please call so that we can collect the items and have them re-ironed/laundered for you.

Any damaged items collected will be returned without work carried out to avoid any discrepancies. Any losses or damages must be reported within 24 hours of return.

We cannot assume responsibility for inherent weaknesses/defects in materials that are not apparent prior to cleaning.

We are not responsible for sun fading, colour loss due to non-fastness, wear and tear and shrinkage or stretch.

We will endeavour to identify problem garments in advance and communicate this to you.

In the unlikely event of loss or damage, we will compensate up to a maximum of £30 per item.

We reserve the right not to iron/launder certain items, such as damaged, dirty or shiny items.

We reserve the right to make an additional delivery/collection charge of £1.00 if bookings are not kept.

We aim to remove all stains but, in some cases, this is not possible. We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals.

We may not be able to guarantee the results.

Minimum collection is £10.

If your laundry is less than £10 you will still be charged the £10. Prices are correct from June 2026 and include VAT.

These terms are subject to change and will be reviewed periodically.